Product support
Email neonswipe.help@gmail.com. Please avoid sending precise journey locations, receipts or other sensitive information unless it is necessary.
Frequently asked questions
My journey cost looks wrong. What should I check?
Check the selected route, vehicle consumption, fuel price, extra expenses and the participants included. Catalogue consumption and route distance are estimates; use actual values when available.
What happens when I save a result?
Saving automatically creates a share record that expires after seven days. Anyone with its link can view the included route, vehicle, calculation and participant details during that period. The current app does not offer early in-app revocation, so share the link carefully.
Why can’t DriveSplit find nearby fuel prices?
Official nearby prices require DriveSplit Pro, location permission, a network connection and availability from the Spanish government service. The request sends latitude, longitude, search radius and fuel type to DriveSplit's service. Manual price entry remains available.
Why did tracking stop in the background?
Open iOS Settings → Privacy & Security → Location Services → DriveSplit and review location access. Background tracking requires the location access requested by the app. Low Power Mode, system policy or force-quitting the app can interrupt updates.
How do I restore DriveSplit Pro?
Open DriveSplit → Settings → Manage Pro → Restore Purchases while signed in with the Apple Account used for the purchase. Restoration does not create a DriveSplit account.
How do I manage or cancel a subscription?
If you bought a subscription, open iOS Settings → your name → Subscriptions → DriveSplit, or use Apple’s subscription management page. Deleting the app does not cancel a subscription.
Contact DriveSplit
DriveSplit is developed and published on the App Store by Rasmus Lantz.
Privacy contact
For privacy questions, email neonswipe.help@gmail.com. Local app data can be removed in the app or by deleting it; seven-day share records and waitlist data follow the separate retention rules in the privacy policy.