Help centre
How can we help?
Straightforward help with journeys, subscriptions and privacy.
Frequently asked questions
My journey cost looks wrong. What should I check?
Check the selected route, vehicle consumption, fuel price, extra expenses and which participants are included. Catalogue consumption and route distance are estimates; use actual values when available.
Why can’t DriveSplit find nearby fuel prices?
Official nearby prices require DriveSplit Pro, location permission, a network connection and availability from the Spanish government service. Manual price entry remains available.
Why did tracking stop in the background?
Open iOS Settings → Privacy & Security → Location Services → DriveSplit and review location access. Background tracking requires Always access. Low Power Mode, system policy or force-quitting the app can also interrupt updates.
How do I restore DriveSplit Pro?
Open DriveSplit → Settings → Manage Pro → Restore Purchases while signed in with the Apple Account used for the purchase. Restoration does not create a DriveSplit account.
How do I manage or cancel my subscription?
Open iOS Settings → your name → Subscriptions → DriveSplit, or use Apple’s subscription management page. Deleting the app does not cancel a subscription.
Contact support
Email neonswipe.help@gmail.com. Include your iOS version, DriveSplit version and the steps that led to the issue. Do not send precise journey locations, receipts or other sensitive information unless support specifically asks for what is necessary.
Privacy contact
For privacy questions, email neonswipe.help@gmail.com. DriveSplit has no developer account to delete; local app data can be removed within the app where controls exist or by deleting the app.